You may not have heard of us, so we need to tell you why you should shop with us!
We have to admit our prices are pretty amazing. We keep our costs down and make sure we work efficiently which means we can pass on these savings to our customers. We also want you to continue to shop with us and so in keeping prices down we hope that you come back!
We were just so fed up of hidden or complicated delivery costs that we just decided to scrap it altogether. And we don't add on the cost of delivery to the products, as you can see by our amazing prices compared to our competitors. View delivery information here.
Yes that's right - free returns if you don't like or don't want your products. This means you can return your product to us within 14 days from the date of purchase free of charge and we will replace or issue a full refund. View returns information here.
Your privacy is absolutely critical to us, and so that is why we deliver your order in plain packaging with no mention of the website or the contents of the package. We won't send you emails apart from customer service relating to your order (unless you sign up to our newsletter). And we won't pass on your details to third parties.
We are pretty amazing at customer service, and modest with it too! Basically, you are the whole point of our business so we put you first - we see it as simple as that. If you want help buying a product then please contact us by phone or email and we will help. When you order, we assign a customer services account manager that makes sure you are updated as to the progress of your delivery and sees it through to make sure you are happy with the products you have ordered. That is our committment to you.
We are Fusive Ltd, Company Registration Number 04162319. It might sound a bit silly to say that we are a real UK company, but you will be surprised just how many other online adult toy stores are actually one person with a mobile phone or non-UK companies shipping & operating from Europe or USA. Both scenarios cause problems with customer support, delivery times and the process of aftercare. Also, we aren't new or inexperienced - we have been trading for 12 years and our founder has worked for some of the largest high street retail brands on designing retail processes using technology (sounds a bit boring really but it makes us better at what we do). So we try to take the methods that large and successful businesses use to make our business better for you.
The best way to find out how good we are is to shop with us!