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Returns and Refunds

We need you to be happy with our service, that is why we offer a free 14 day returns policy.

What does that mean?

You can return anything for any reason, even if you just didn't like it, including if it's been opened, worn or used.

You will get an immediate replacement (if in stock) or full refund

How to return an item

1) Email us at returns@sextoysbyjoy.co.uk with your name and order number. You will be given a freepost return label to print along with the returns address.

2) Package your items(s) - Include as much original packaging as possible - batch numbers and barcodes help us to improve our service. Please remember to clean anything that needs it.

3) Post the Item(s) - Please do obtain a certificate of posting from your postal service.

Your return will be processed and a replacement or refund for products will be arranged, always within 7 days, but normally within four days of us receiving your returned items.